At VSF we pride ourselves in maintaining good customer and consumer satisfaction. The following feedback is a reflective sample of what our clients say about us:

BT Convergent Solutions

Valley Security & Fire Ltd (VSF) has been contracted to provide security services at BT Convergent Solutions’ (formally Total Network Solutions) premises since October 2004.

During this time VSF has provided a physical presence out of office hours (including 24 hours weekends and public holidays), monitored CCTV and carried out night-time mobile patrols. Its personnel have also been trained on the company’s computer controlled proximity card access control system.

VSF has always shown itself to be conscientious, diligent and flexible. There has been a good continuity of staff, with guards always polite and eager to provide the best possible customer service. Manning levels have been adjusted quickly and easily, with management taking a pro-active approach to the changing needs of the client.

In an environment where security continues to be a major consideration for the business, VSF has proved to be a trusted and dependable partner.

Richard Hann, Group Contracts Manager.


The Venue at Park Hall

On behalf of all at The Venue at Park Hall and The New Saints Football Club, I would like to say how pleased we are with the fire safety services provided by Valley Security & Fire Ltd. Their skill, professionalism and high level of experience has been incredibly useful.venue-small-logo

In particular I would like to thank them for their excellence in fire risk assessment, supply, installation and maintenance of our fire fighting equipment and their professional and personal approach to fire safety training of our staff.

Ian Williams, General Manager, The Venue at Park Hall and The New Saints FC.


Event Developments Ltd

It is with great pleasure that I recommend the services of Valley Security.

Event Developments Ltd organise regional and National events at various venues around the UK, specializing in truck festivals and motor-sport.

Valley Security & Fire has provided all security and car parking staff at our major truck festival ‘The Shropshire Truck Show’ for the last 5 years, which is held at the Oswestry Showground.

With their professional and friendly manner, smart appearance and excellent people skills, I would have no hesitation in recommending this company to other organisations.

We will certainly continue to work with Valley Security in the future.

Russ Harman, Director, Event Developments Ltd.


Welsh Food Festival

We are all really pleased with how the festival went this year. The feedback from stall holders and visitors has been fantastic and each year things seem to run more smoothly.

Yet again your team provided excellent service throughout the festival weekend – a pleasure to work with, reliable, friendly and professional.

Please pass on my thanks to all your team.

Kind Regards, Meriel Thomas, Festival Director.

To view the security and fire safety products and services that we supply, click here.